Yes. There are no long-term contracts or cancellation fees. You can cancel your Hypha subscription at any time for any reason. We earn your business every month by delivering value, not by locking you in.
Are SMS appointment reminders included?
Yes. All plans include unlimited SMS-based appointment confirmations and reminders at no additional cost. This helps reduce no-shows and keeps your schedule full.
Can I upgrade or downgrade my plan?
Absolutely. You can change plans at any time as your practice grows or your needs change. Upgrades take effect immediately. Downgrades apply at your next billing cycle.
Do you offer multi-location support?
Yes. The Standard plan supports branch-level admin panels, and the Premium plan includes comprehensive multi-branch management with centralized reporting and individual branch performance tracking.
What happens to my data if I leave Hypha?
Your data belongs to you. If you decide to leave, we provide complete data export in standard formats (CSV, PDF) so you can transition smoothly to another system or keep records for your archives.
Can I try Hypha before committing?
Yes. We offer personalized dental software demo sessions where you can see the platform in action with your specific workflows. Schedule a demo call with our team to experience Hypha firsthand.
How does WhatsApp integration work?
Hypha integrates with WhatsApp Business API, allowing you to communicate with patients directly through WhatsApp. You can send appointment reminders, treatment follow-ups, promotional messages, and more. Message costs apply separately (₹0.20 per message for standard communications, ₹1.00 for marketing messages).
Do you support single-provider and multi-provider clinics?
Yes. Hypha scales from solo practitioners to large multi-location dental groups. The Basic plan supports 2 users (perfect for dentist + front desk), Standard supports 5 users, and Premium supports 8 users. Additional user licenses can be added as needed.
Is my patient data secure?
Absolutely. Hypha employs bank-level AES-256 encryption, multi-factor authentication, role-based access controls, and continuous automated backups. We're HIPAA-ready and maintain SOC 2 Type II compliance with regular third-party security audits.
What kind of support do you provide?
All plans include email and in-app chat support from real dental software experts (not chatbots). We also offer scheduled phone consultations, comprehensive training resources, video tutorials, and an active user community. Our average response time is under 2 hours during business hours.
